- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
CODE OF ETHICS
Testimonials
Came in minutes before they closed . Fixed my tire in 5 šš¼~ Nataliya Rozhok, 02/20/2025
I wanted to give it a few days to break my new breaks in before I left my review. Jacob, you did an absolutely phenomenal job and you have yourself a new loyal customer. When I say it has been extremely difficult to find an honest and efficient mechanic in Long Beach, absolute nightmare. Jacob and his team provided excellent customer service from start to finish and were able to have my car back to me quickly. Highly recommend.~ Alicia Johnson, 02/14/2025
